Account checks

Playjonny Casino: Your first withdrawal is waiting on one check

The license behind Playjonny Casino requires every player's identity to be confirmed, and our review of your documents takes up to 38 hours.

Start verification

Regulated under ALSI-527740 by Anjouan Offshore Finance Authority since 2017.

Before you upload

What confirmation unlocks for you

Straight answers, in the calm way Playjonny Casino prefers to handle account checks.

Who checks

Playjonny Casino LLC

Under which license

Anjouan Offshore Finance Authority, ALSI-527740

How long

38 hours

When it is mandatory

At the latest before the first withdrawal

Where to send questions

[email protected]

Minimum age checked

18+

One clean pass

Send it properly and skip the second ask

Most delays come from blurred edges and cropped corners, not from the documents themselves.

Upload list, not a hunt

When you open your account area, look for the section headed for verification; it lists each item still outstanding for you. Watch for a tick beside a file already accepted.

All four corners in daylight

At the point of uploading, place your identity document on a dark, flat surface and photograph all four corners in daylight. Glare across the printed text is the single most common reason a copy is sent back.

Middle digits and a covered code

By the time a card photo is requested, keep the middle digits visible and cover the security code with your finger. The name on it must match the name on your identity document exactly.

One file, not the set

Once everything is with us, the review runs for up to 38 hours and you receive an email either way. Should a file fail, the message names that exact file, so you resend one item rather than all three.

What we need

Proof that clears the check

Guessing at document formats is the usual worry here, so each row states what a copy must show.

Proof of identity

ConfirmsWho you are and your age

Copy must showFull photo page, all four corners, unedited

Proof of address

ConfirmsWhere you live today

Copy must showYour name, full address, dated in the last three months

Payment card photo

ConfirmsThat the card is yours

Copy must showCardholder name and last four digits visible

The Moment It Lands

Know when the check arrives at your account

The check rarely appears without warning, and none of these moments mean trouble.

Getting Your First Payout Through

Minutes after you request a cash-out, the first one is held while identity, address and card are compared, because the licence requires a checked player before money leaves.

Why the Limit Change Slows Down?

Once you ask for a higher deposit ceiling, the casino re-runs verification, since a bigger budget for the account means the proven identity behind it must be solid.

Are You Really Eighteen?

At times the team re-checks that you are eighteen or older, matching the birth date on your ID against the date in your account before play continues.

Your Details Did Not Line Up

A spelling difference between the name you registered and the one printed on your ID brings the check back, and a fresh copy of the document settles it.

Where your money comes from, and why we ask

Playjonny Casino holds licence ALSI-527740 from the Anjouan Offshore Finance Authority, and that licence obliges the operator to understand where a player's money begins. Asked in the same neutral tone for every account, the source of funds check is routine, not an accusation.

Depending on your answer, the team may ask for one or more of these:

Recent payslips or salary advice
A recent bank statement
A tax notice of assessment
Proof of a pension or benefit
Papers for a recent asset sale

Fix these three before you resend

Why was my screenshot refused? A screen capture loses the fine print and the edges, so the reader cannot confirm it came from a real, unedited document. Photograph the paper itself Keep every corner inside the frame

Is my bill too old? Utility bills older than the current quarter are turned away, because the address on them no longer proves where you live today. Ask for a bill issued this quarter Send the first page showing your name

Expired card, valid card. An identity document that has already passed its expiry date is not accepted, since it no longer proves who you are now. Send a currently valid document While waiting, order your renewal online

Fewer delays

Get the answer without a wait

Playjonny Casino keeps these answers short because a waiting player has no patience for guesswork.

Can I upload my documents from my phone rather than a scanner?+

Phone photos are perfectly fine and often clearer than a flatbed scan. Keep the page flat, fill the frame, and switch off the flash so glare does not wipe out the corners. Files sent from a handset go to the same queue as any other upload.

Under which authority does Playjonny Casino hold its gaming licence?+

The Anjouan Offshore Finance Authority regulates Playjonny Casino under licence ALSI-527740, held by Playjonny Casino LLC, company number 133973 (Anjouan). That licence obliges us to confirm every player's identity and to keep our records clean.

Will my withdrawal wait until the check is finished?+

Yes, in most cases. Verification has to be complete before your first payout leaves, though the casino may ask for it earlier, at registration or when you make your first deposit. Once cleared, the check stays on file and later withdrawals flow normally.

Why does the casino need to know where my money comes from?+

Source of funds questions are a routine part of the licence and apply across the industry, not a suggestion of any wrongdoing. They simply show that the money in your account is yours to spend. Straightforward answers usually close the matter quickly.

What happens if one of my documents is rejected?+

You will get a note saying which file failed and why, and you can send a replacement. Common causes are a blurred edge, a covered photo or an address page cut short. Write to [email protected] if the reason is unclear and a reviewer will explain it.